Refund policy
We want you to love your WAI Store purchase. If something isn’t quite right, we’re happy to help with an eligible return or exchange.
30-Day Return & Exchange Policy
Eligible merchandise may be returned or exchanged within 30 days of delivery.
To be eligible for a return or exchange, merchandise must be:
- Unworn, unused and unwashed
- In its original condition
- Free from stains, odors or other signs of wear
- Accompanied by the original order information or proof of purchase
Approved returns will be refunded to the original form of payment.
Exchanges
Need a different size? We’re happy to exchange eligible apparel, subject to product and size availability.
Some WAI merchandise is produced in limited quantities or as part of special collections. If the requested replacement is no longer available, we will offer help to select another available item.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Personalized or custom-made merchandise
- Items specifically marked “Final Sale”
- Clearance merchandise
- Gift cards
- Worn, washed or used merchandise
- Select event-exclusive or limited-edition merchandise when identified as final sale on the product page
Conference & Event Merchandise
Merchandise purchased at a WAI conference or event may be exchanged during the event, subject to availability.
Event-exclusive merchandise and dated merchandise may be designated as Final Sale. Any such restriction will be identified at the time of purchase.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us promptly so we can make it right.
Please provide your order number, a brief description of the issue and, when applicable, a photo of the merchandise.
For verified damaged, defective or incorrectly shipped merchandise, we will cover the cost of the replacement or return.
Return Shipping
Customers are responsible for return shipping costs for standard returns and size exchanges.
Original shipping charges are non-refundable unless the return is the result of damaged, defective or incorrectly shipped merchandise.
Starting a Return or Exchange
Please contact the WAI Store before returning merchandise so we can provide return instructions.
Please include your name, order number and reason for the return or exchange with your request.
Merchandise returned without prior authorization may delay processing.
Refund Processing
Once your return has been received and inspected, approved refunds will be issued to the original form of payment.
Please allow 5–10 business days after your refund has been processed for the credit to appear on your account, depending on your financial institution.
Limited-Edition Collections
From time to time, the WAI Store offers special releases, Flight Drops, conference merchandise and other limited-edition collections.
Because these products may be available only for a limited time and in limited quantities, replacement sizes or styles cannot be guaranteed.
Thank you for shopping the WAI Store and supporting Women in Aviation International.